GUEST SERVICES ON A PREMIER RESORT

  • Start Dates: All year round
  • Salary: Minimum $17.75 + per hour – age / experience / resort dependent
  • Meals: Staff receive free or discounted meals – resort dependent
  • Accommodation: Free / subsidised either on/off-site – resort dependent
  • Uniforms: Usually free / subsidised uniform – resort dependent
 
Eligibility Criteria:
  • Minimum 6 – 12 months experience in a similar role within a peer level establishment
  • Important skills required are courteousness, helpfulness, and the need to please others
  • May need to speak more than one language
  • Minimum commitment six months
  • Grooming, appearance and cleanliness must be a very high standard (no visible piercings or tattoos)
  • Must be willing to plan your travel arrangements according to employer defined start dates
  • Must be an Australian citizen or be eligible for an Australian Holiday visa
 
Description
 
The resort guest service personnel – in other words, the bell staff – have the responsibility of looking after the guests. These employees are the representation of the resort or hotel, as they are in the public view at all times. The bell staff members are there to help the guests with whatever they need on the resort grounds, which means that this could be a very strenuous position.
 
Did You Know? Most door and bell hop personnel are male and there is only a handful of female service staff around the world.

In larger resorts you will be given just one of the tasks to carry out, whether it be to open the door, in which case you will be the doorman, or carry the luggage, which will make you the bellhop, bellboy or luggage porter. A lot of the time guests tend to stick to using one bellhop throughout their stay. So if there is ever anything they need throughout their stay at the resort they do tend to look for that one person for information. This means that you have to be readily available at all times you are on duty.
 
 
Duties and Responsibilities:
  • You must be a friendly person, well spoken, as well as helpful, outgoing and dynamic.
  • Help travellers with special needs and physically challenged individuals.
  • Take bags, packages and trunks to and from the guests’ rooms, vehicles, loading areas, transportation terminals.
  • Give direction to guests, offer travel information, and advise on points of interest in the area.
  • Arrange transportation for guests or transport them personally to and from their destination.
  • Make sure that the public areas and rooms are clean and arranging housekeeping for guest rooms when needed.
  • Greet guests as they come and go, and making sure that they are settling in.
  • Deliver telephone ore written messages to guests and take room service orders, and run errands for guests.
  • Explain how the room works and the features such as locks, televisions and ventilation systems.
  • Be part of the security team at hotels, transportation terminals or similar establishments.
  • Drop off, return and pick up valet and laundry.
  • Page guests in dining rooms, hotel lobbies, or other areas.
  • Making sure that guests' rooms are properly stocks in all areas and ensuring guest comfort.
  • Help guest with luggage.
  • Record all services rendered and creating charge slip for guest, as well as keeping slips in record.
  • Sett up display tables, conference rooms, racks, shelves or any other display area.

 

Skills and Experience

  • Customer service experience is a must, preferably in a resort or related field.
  • Working shifts essential, weekends and holidays.
  • Strong English skills, written and spoken.
  • Work in a fast paced environment, and learn quickly need to be strong suit.
  • The ability to multi-task.
  • Must have a great need to satisfy others.
  • No tertiary degree, only high school or equivalent required.
  • Able-bodied for heavy lifting, pulling, pushing, and more.
  • You will need to be computer literate, and work with: word-processing, desktop publishing, database management, and have knowledge of computer operating system tools
  • You will need to have high multitasking abilities an abnormal accuracy level.
  • You will need to be excellent at communication and have great interpersonal skills.
  • You need to have a fast paced and dynamic personality.

Resorts
  • Balfour Hotel
  • Clovelly Estate
  • El Questro
  • Fraser Island
  • Fitzroy Island
  • Hamilton Island
  • Heron Island
  • Hidden Vale
  • Kings Canyon
  • Lizard Island
  • Peak Lodge
  • Sangoma Retreat
  • Tamarind Retreat
  • Vineyard Estate 
 
Please feel free to contact our team for more info
AUSTRALIA 1300 295 579
NEW ZEALAND 09 973 5913
UK +44 (0) 3338 001 833
Option 1
 
 

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We would love to hear from you. 

  • Find out more

    From Australia : 1300 295 579
    From New Zealand: 099735913
    From UK/Europe: 0333 800 1833
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We would love to hear from you. 

  • Find out more

    From Australia : 1300 295 579
    From New Zealand: 099735913
    From UK/Europe: 0333 800 1833
  • image description  Call Us
  • image description Research
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